Why responsible AI matters (and what goes wrong when it's ignored)

Welcome to the Responsible AI module, where you'll see real-world wins and mishaps that prove why ethics, bias and privacy can't be an afterthought. Each lesson gives you clear checks, prompts and tools so you can use AI confidently while keeping people safe.

Real AI failures cost money, trust and even lives - from customer-service bots that offer outrageous discounts to rogue résumé filters. This lesson explores the hidden price of "move fast and break things" and sets up better habits, with stories including the Air Canada chatbot case and Samsung engineers pasting proprietary code into ChatGPT.